Privacy Policy

Last Updated: [2024-10-10]

At Recorn Limited (“Recorn,” “we,” “us,” or “our”), we respect the privacy of our users (“Users”) and the importance of the information they entrust to us. This Privacy Policy (“Policy”) explains how we collect, use, and share your information when you access our websites, mobile applications, or services (collectively, “Services”). By accessing or using the Services, you consent to the practices described in this Policy. If you do not agree, please refrain from using the Services.

If you have questions, contact us at privacy@recorn.app.

1. Information We Collect

Account Information

  • What We Collect: Your email address and phone number.
  • Why We Collect It:
    • To create and support your account.
    • To communicate updates, features, and promotions.
    • To enforce compliance with our Terms of Service.
  • How We Retain It: Stored until you delete your account by emailing privacy@recorn.app.

Billing Information

  • What We Collect: Name and payment card information.
  • Why We Collect It: To process payments for paid features or subscriptions.
  • How We Retain It: Managed by our third-party payment processor, TransactPro. For more details, refer to their Privacy Policy.

Service Usage Data

  • What We Collect: Logs of actions such as access, record, share, edit, or delete.
  • Why We Collect It: To monitor service quality, troubleshoot issues, and improve user experience.
  • How We Retain It: Stored in log files for up to 5 days before deletion.

Device Information

  • What We Collect: Device type, operating system, language, and a unique identifier (UUID).
  • Why We Collect It:
    • To enable login and session tracking.
    • For analytics and troubleshooting.
  • How We Retain It: Stored until you delete your account or request data deletion.

Browser Information

  • What We Collect: Session cookies.
  • Why We Collect It: To maintain login status and session state.
  • How We Retain It: Retained for up to 2 weeks after logout.

Audio Data

  • What We Collect: Audio recordings and associated metadata, such as transcriptions and speaker IDs.
  • Why We Collect It:
    • To provide transcription, summaries, and analysis.
    • For free-tier users: Segments of recordings and transcriptions may be used to train and improve our AI models.
    • For paid users: Data will only be used with explicit consent.
  • How We Retain It: Stored until deleted by the user. Once deleted, no record is retained.

Third-Party Integrations

  • What We Collect: Calendar events, contact details, and API integration data.
  • Why We Collect It:
    • To facilitate sharing and event reminders.
    • To integrate with third-party services (e.g., Google Calendar, OAuth).
  • How We Retain It: Retained until you revoke permissions or delete your account.

2. How We Use Your Information

  1. To deliver, maintain, and improve the Services.
  2. To provide personalized experiences, including tailored recommendations.
  3. To improve AI models using anonymized data, especially for free-tier users.
  4. To comply with legal obligations or enforce our Terms of Service.

3. Data Sharing

We share your data only in the following cases:

  • With Service Providers: For payment processing, analytics (e.g., Google Analytics), and crash reporting (e.g., Fabric).
  • For Legal Reasons: To comply with lawful requests or prevent fraud and security risks.
  • With Your Consent: Explicitly provided for specific integrations or uses.

4. Your Choices and Rights

Managing Your Data

  • You can delete your account and all associated data by emailing privacy@recorn.app.
  • Adjust permissions for device or browser data collection via your device or browser settings.

For Free-Tier Users

By using Recorn’s free Services, you agree that anonymized portions of your data (e.g., transcriptions and audio segments) may be used to improve our AI models. To opt out of this, upgrade to a paid plan or contact privacy@recorn.app.

For EU Users

Under GDPR, you have the right to access, modify, delete, or restrict the use of your data. Contact us at privacy@recorn.app for assistance.

5. Information from Minors

We do not knowingly collect data from individuals under 16. If we discover such data, we will delete it. If you believe we have collected data from a minor, email privacy@recorn.app.

6. Data Security

We use SSL encryption and regularly review security practices to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Privacy Policy Updates

We may update this Policy periodically. Significant changes will be communicated through the website or email. Continued use of the Services constitutes acceptance of the updated Policy.

8. Contact Information

If you have questions about this Policy, contact us at: